Refund policy

At CarlSlides, every order means the world to us. Not only does your purchase help keep our small business running, but it also allows us to continue supporting animal-related causes that are close to our heart.

Because we're a small operation, all sales are final with the exceptions set out below. We are not able to offer refunds or returns for change of mind, colour preference, or accidental purchases. We kindly ask that you double-check your order details before completing checkout.

That said, your satisfaction is our number one priority, and if something goes wrong we want to make it right.

Our Size Guarantee

If you order the wrong size, we'll fix it.

Contact us within 30 days of delivery at support@carlslides.com and we'll ship you a replacement pair in the correct size at no additional cost. You don't need to return the original pair and you won't pay for postage.

This guarantee covers sizing only. It doesn't extend to change of mind, colour preference, or style preference.

Damages or Issues with Your Order

We take quality control seriously, and every order is checked before being shipped out. However, if your order arrives damaged, defective, or incorrect, please reach out within 3 days of receiving it at support@carlslides.com.

When you contact us, please include clear photos or a short video so we can quickly verify the issue. Once reviewed, we'll work with you to resolve the problem by offering either a replacement or a refund.

If Your Order Doesn't Arrive

If your tracking shows no movement for 30 consecutive days from the shipment date, contact us at support@carlslides.com and we'll open a lost parcel claim. Verified lost parcels are eligible for a replacement or refund.

Orders still within our stated delivery window are not considered lost. See our Shipping Policy for current timeframes.

Processing Refunds

If a refund is approved, it will be issued back to your original payment method within 10 business days. Depending on your bank or card provider, it may take additional time before the refund appears on your account.

If more than 15 business days have passed since your refund was approved and you still haven't received it, please contact us at support@carlslides.com and we'll assist you further.

Donations

From time to time, customers generously choose to make a donation in addition to their purchase. Donations are completely voluntary. Because these contributions are gifts rather than purchases, they are non-refundable once processed and are not tax-deductible.

We deeply appreciate your kindness in helping us continue this mission.

Cancellation Fee

All cancellations requested after payment, for reasons other than a verified defect or our error, are subject to a $5 processing and transaction fee. This fee helps us cover third-party payment costs and prevent test or fraudulent orders.

Once an order has been shipped or entered fulfillment, cancellation cannot be guaranteed.

Our Promise to You

While our policies are designed to protect both our customers and our business, we approach every situation with fairness in mind. We understand that issues can arise, and when they do, we'll do our best to work toward a solution that leaves you feeling supported.

At CarlSlides, we don't just see you as a customer — we see you as part of our community.